Formal letter

Rules

• Write the the date, e.g. 14th May 2007.
• Start the letter with “Dear Mr./Mrs./Miss”, etc. if you know the name of the person you are writing to, or “Dear Sir or Madam” if you don't.
• Do not use colloquial language or slang.
• Finish the letter with “Yours sincerely” if you used the person's name at the start, or “Yours faithfully” if you didn't.
• If you type the letter, include your full name at the end of the letter after your signature.

Example

253 Nerudova Street
Pardubice 530 02

18th October 2009

Customer Services Department
The Cheapest Electronic
Smilova 19
Pardubice 530 02

Dear Sir or Madam,

I am writing to your department to complain about my new Extreme K12 MP3 player that I bought from The Cheapest Electronic in Pardubice on 5^th June.

When I turn it on, it turns off in a few minutes. I tried changing the batteries, but it did not help. The button on the side is not working, either, so I cannot change the volume. My next complaint is related to the wrong information which I was given. The assistant told me that the MP3 Player comes from Switzerland, but there is a sign “Made in Vietnam” on the gadget.

I am enclosing the MP3 player together with the receipt. I would appreciate if you could repair it. If this is not possible, could you please send me a new one?

I look forward to hearing from you.

Yours faithfully,

Tomáš Marný